Return, Refund & Cancellation Policy
At Dubai Perfume, we are committed to providing our customers with the highest quality fragrances and exceptional service. Please read our policy carefully before making a purchase.
No Refunds, Returns, or Cancellations
Once an order has been placed and processed, it is final and cannot be canceled, modified, or refunded. Due to the nature of our products and hygiene standards, we do not accept returns or exchanges under any circumstances.
We strongly encourage customers to review their order details carefully before completing the checkout process. This includes verifying the correct product, quantity, and shipping information.
Damaged or Incorrect Orders
In the rare event that you receive a damaged or incorrect item, please contact our customer service team immediately at dubaiperfumeusa@gmail.com. You must report any issues within 24 hours of receiving your order, along with photo evidence of the damage or incorrect item. Our team will review the situation and determine an appropriate resolution at our discretion.
Product Authenticity & Quality Assurance
All our products are sourced from reputable suppliers and undergo quality checks to ensure authenticity and excellence. As such, we do not accept returns based on personal preference or dissatisfaction with the fragrance once the order has been completed.
Customer Support
If you have any questions regarding your order, need assistance with product information, or require further clarification on our policy, our dedicated team is here to help. You can reach us at:
📧 dubaiperfumeusa@gmail.com
📞 (469) 216-2147
Thank you for choosing Dubai Perfume. We appreciate your understanding and support of our policies.